Privacy Policy
At MoonWalkBaby, your privacy is important to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and store your data. This policy outlines how we handle your information when you visit or interact with our website.
1. Information We Collect
We collect information from you in several ways to offer a smooth, personalized shopping experience. This includes:
Remembering your preferences and past activity
Helping you find products or information faster
Keeping you updated on new arrivals, offers, and services
Types of information we may collect:
Personal details when you register or place an order (name, email, address, phone number, payment info)
Email addresses when you sign up for newsletters, promotions, or back-in-stock alerts
Location and IP address through log files for system management and fraud protection
Cookies and web beacons to enhance site functionality, track usage, and improve our services
Review submissions, which may include your location and optional public comments
We do not knowingly collect data from children under 13. If you are under 13, please use the site under the supervision of a parent or guardian.
2. Use of Your Information
We use your personal data to:
Process your orders and payments
Provide customer service
Improve our website’s content and navigation
Send updates, promotional emails, and important notifications (you can opt out at any time)
3. Sharing Your Information
Your personal data is never sold or traded. We only share it in limited circumstances, such as:
With trusted service providers (e.g., shipping companies, payment processors) to fulfill orders
To comply with legal obligations, such as court orders or law enforcement investigations
In business changes, such as a merger or acquisition, where data may be transferred
To prevent fraud or protect our rights
With advertising partners, but only non-personal, aggregated data
4. Data Security
We use a range of security measures to protect your personal information:
SSL encryption for all financial transactions
Restricted access to your data within our team
Secure servers and trusted third-party partners
While we take every reasonable step to safeguard your data, no system can guarantee 100% security.
5. Your Choices
You have control over your personal information. You can:
Update or correct your details by logging into your account
Unsubscribe from promotional emails using the link at the bottom of any email
Deactivate your account to stop future purchases
For any changes, contact us through our Customer Service page.
6. Offline Data Collection
Most of our data collection happens online, but we also collect information offline, such as over the phone for order assistance. Any offline information is handled with the same care and security standards as online data, including secure storage and encryption where appropriate.
7. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, the updated version will be posted on this page. We encourage you to check back periodically to stay informed.
8. Compliance with Hong Kong Law
MoonWalkBaby complies with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486).
Questions?
If you have any concerns or need more information, feel free to contact us at [email protected] or through our Contact Page.
We appreciate your trust and thank you for shopping with MoonWalkBaby!
